This policy explains what Sorrel collects when you visit this website or write to us, why, and what you can do about it. The terms of use cover the website itself.
What we collect
- What you send us. Your name, email, organisation and message, when you use the contact form or write to one of our addresses.
- Visit data. Which pages are opened and from which country, counted without cookies and without a profile of you.
- Project material. Documents, images and access details that a client shares with us during a project.
How we use it
We use what you send us to reply and, if we work together, to run the project. We use visit data to see which pages are read. We use project material only for the project it was shared for.
We do not sell personal data, and we do not use it for advertising.
Who we share it with
We share data with a small number of companies that help us run the studio, such as our email and hosting providers. Each one is bound by a contract that limits what it may do. A current list is available on request.
We also share data when the law requires it. Where we are allowed to, we tell you first.
Where it is kept
Everything is stored with providers in the European Union.
How long we keep it
Messages that do not lead to a project are deleted after twelve months. Project material is kept for as long as we work together, and for five years after, as bookkeeping law requires.
Your rights
You can ask to see what we hold about you, to have it corrected, or to have it deleted. Write to us and we will answer within thirty days. You can also complain to the Portuguese data protection authority, CNPD.
Changes
When this policy changes, the date at the top of the page changes with it. For a change that matters, we write to the clients it affects.